Invest in training and infrastructure support for mental health providers
"Training and capacity building for providers will also be needed to ensure effective implementation of evidence-based e-mental health care..." (Murphy et al., 2021)
Care providers note that they have received limited training in the delivery of evidence-based digital care and are often unaware of options or pathways to support diverse patient or service user populations. Service providers also note that they may lack access to the necessary infrastructure (devices, stable Internet connection, etc.) to deliver digital care, particularly when working from home. Investment in capacity building and infrastructure support for providers is needed during and beyond the pandemic to support a successful shift to digital or hybrid care models in the longer term.
University of British Columbia
Service provider perspectives on tools to improve access to mental health supports for sexual and gender diverse populations: A qualitative research study
Simon Fraser University
Provider perspectives2S/LGBTQ+Virtual careCOVID-19Service user perspectives